Returns and Exchanges Policy

We want you to be happy with your purchase. If for any reason you are not satisfied, we offer returns and exchanges according to the following policy:

Returns

• Eligibility: We accept returns within [30 days] from the date of purchase. To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging.
• Non-Returnable Items: Some items are non-returnable, including [list non-returnable items like opened skincare products, sale items, or personalized items].

To initiate a return, please contact our customer service team at [Insert Contact Email] with your order number and reason for return. We will provide you with return instructions.

Return Shipping

• Customers are responsible for the return shipping cost unless the item is defective or incorrect.
• We recommend using a trackable shipping service for your return. We cannot guarantee that we will receive your returned item, and we are not responsible for items lost during return shipping.

Refunds

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to the original payment method within [10-15 business days]. Shipping costs are non-refundable.

Exchanges

If you received a defective or incorrect item, we will gladly offer an exchange for the same product or a similar item of equal value, subject to availability. Please contact us within [15 days] of receiving your order to arrange an exchange.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with your order number and photographic evidence of the damage. We will offer you a replacement or refund as appropriate.

How to Contact Us

If you have any questions about returns, or exchanges, please don’t hesitate to reach out to our customer service team:

Email: support@godoestore.com